Clearway Bill Pay

Q: Why do I receive a separate bill from Clearway?
A: Clearway’s program is separate from your utility, and your energy supply is still through your local utility. Therefore, you will continue to receive your utility bill as usual, but now, your utility bill will show the solar bill credits resulting from your Clearway subscription, which reduces your utility charges. Clearway will send a separate bill to you for the solar bill credits at your contracted rate.

Q: Do I still need to pay my utility bill?
A: Yes, you are still responsible for paying your monthly utility bill. Your charges will be lowered by the solar bill credits applied to your bill. In most regions, Community Solar customers will still receive their utility bill and are responsible for paying any outstanding balance after the application of the solar bill credits. Customers will continue to be billed separately for a property’s electricity use by the local utility, which is responsible for energy delivery charges and any fees and taxes and may also serve as the energy supplier. Clearway Community Solar is not an energy supplier and will bill customers separately for the cost of the solar bill credits at the rate structure specified in the Clearway Customer Agreement. Learn more about how utility bills get set.

Q: What are solar bill credits? 
A: Every month, the solar energy generated by the solar farm is sent directly to the local power grid, and Clearway customers receive solar bill credits (sometimes called “net metering credits”) for the solar energy produced. The solar bill credits are applied directly to utility bills, reducing the charges.

Q: Where can customers find the solar bill credits on a utility bill?? 
A: For most customers, solar bill credits are applied directly to utility bills each month. The location of the solar bill credits on a utility bill may vary by region and utility. To see where solar bill credits are applied to a utility bill, please locate your state and utility below to see an example.

     New York

Central Hudson (Electric Bill Only) | Central Hudson (Electric & Gas Bill)
Orange & Rockland

     Massachusetts

Eversource

National Grid

     Minnesota

Xcel Energy

Q: How do customers update their contact information or payment methods?? 

A: Account updates, including contact information like phone number and email address, and payment methods may be updated online through Clearway’s Customer Portal. Go to www.my-clearway.com, then login to your account and select the “Billing Information” Your Portal Username can be found on your portal invitation email or any of your Clearway communications. If you forgot your password, simply click the “Forgot Password” link and a reset email will be sent to the email address connected to your account. Or customers may contact Clearway at Customersupport@clearwayenergy.com or 1-855-712-7508.

Q: I need assistance logging into the online Customer Portal; who should I contact?
A: If you are having trouble logging into the online Customer Portal, you can reset your password by clicking the “Reset Password” button. If you are unsure of your username, please be sure to try the email address associated with your Clearway account. If you still need assistance, please call 1.855.712.7508 Mon-Fri, 8am-8pm CST for support.

Q: I have moved and need to transfer my Clearway account to my new address; who should I contact?
A: Clearway’s customer support team can assist you in transferring your Clearway account to your new address in the event of a move within Clearway’s serviceable territory. To start your transfer, please email Customer Support at customersupport@clearwayenergy.com or call 1.855.712.7508 Mon-Fri, 8am-8pm CST for support. Please be sure to provide your contract number, your current home address, and your new home address.

Q: What forms of payments are accepted?

A: We accept most major credit cards and debit cards including Visa and MasterCard. We do not accept American Express at this time. You can also make a payment using your bank account (ACH). We also accept checks or money orders through the mail.

Q: How will customers know if Clearway has received their check or money order?

A: If a customer submits their Clearway payment by check or money order, the payment will be processed and reflected on the Online Customer portal. Clearway encourages all customers to submit payment online through the Clearway Customer Portal at www.my-clearway.com or enroll in AutoPay for secure, on-time payments.

Q: What is the development status of the Clearway Community Solar farm to which I am assigned?
A: The development of a Community Solar farm is a unique process that requires many steps, from various permitting, to thorough and professional construction, interconnections to your local power grid, completion of all inspections, and ultimately, activation.

As the largest developer and operator of Community Solar farms in the United States, Clearway is proud of the efficiency we have mastered around bringing our farms to a live state. However, this all does take some time, and your patience is appreciated. Depending on the time of your enrollment and your region, your assigned Clearway Community Solar farm may be active within the next few months. Others, especially in newer regions like Illinois, are expected to be live by the end of 2020.

Clearway will send you an email and letter notification when your farm is placed in service and notify you once again before billing begins.

Q: Does Clearway offer Paperless Billing? 

A: Yes, Clearway offers paperless billing options and encourages paperless billing in alignment with our environmental mission. Customers may sign up for paperless billing online in the Clearway Customer Portal or by contacting Customer Support.

Enroll Online

Enroll in paperless billing online through Clearway’s secure Customer Portal. Go to www.my-clearway.com, then login to your account and select the “Billing Information” tab and go to the Statements section. Your Portal Username can be found on your portal invitation email or any of your Clearway communications. If you forgot your password, simply click the “Forgot Password” link and a reset email will be sent to the email address connected to your account.

Enroll with Email Submission

Simply email our support team at customersupport@clearwayenergy.com to let them know you want to switch to Paperless billing.

Enroll By Phone

You can enroll in Paperless billing by calling our Customer Support team at 1-855-712-7508 from Monday through Friday, 8am – 8pm CST.

Q: Does Clearway offer AutoPay? 

A: Yes, Clearway offers a secure and convenient AutoPay option. Customers may enroll in AutoPay online within the Clearway Customer portal, submit an AutoPay form over email or mail, and billing Clearway customers may also enroll in AutoPay over the phone.

Enroll Online

Enroll in AutoPay online through Clearway’s secure Customer Portal. Go to www.my-clearway.com, then login to your account and select the “Billing Information” Your Portal Username can be found on your portal invitation email or any of your Clearway communications. If you forgot your password, simply click the “Forgot Password” link and a reset email will be sent to the email address connected to your account.

Enroll with Email Submission

To set up AutoPay with bank draft, you can download and complete the AutoPay Enrollment Form at www.clearwaycommunitysolar.com/securepay and email it to solarautopay@clearwayenergy.com.

Enroll by Mail

To set up AutoPay with bank draft, you can download and complete the AutoPay Enrollment Form at www.clearwaycommunitysolar.com/securepay and mail it to Attn: Remittance Processing P.O. Box 3528, Houston, TX 77253.

Enroll by Phone, customers on active solar farms only

You can enroll in Autopay by calling our Customer Support team at 1-855-712-7508 from Monday through Friday, 8am – 8pm CST.