Call Now to Join Your Solar Farm: 1-866-541-4177

Frequently Asked Questions

Three white people icons
About the Community Solar Program

  • Community Solar, sometimes called “shared solar,” is a solar energy sharing program that offers universal support of renewable energy to residents (homeowners and renters alike), businesses, non-profits, educational institutions, hospitals, faith-based organizations, and municipalities without solar panel installation on properties. Customers subscribe to a local solar farm to support renewable power for their community, and in return, receive bill credits (which we call “solar bill credits”) that help reduce utility charges. The program is a convenient, roofless solar solution that helps customers save on energy costs, while also bringing local jobs and economic development to communities.

  • First, Clearway Community Solar builds and operates offsite, local solar farms within the communities we serve. The solar farms, and the solar energy generated, are supported by local residents, municipalities, businesses, and other organizations that subscribe to a portion of the solar farm. Then, the power generated by the subscriber’s solar farm allocation is sent directly to the local power grid, which means that polluted power on the grid is replaced with renewable solar energy, helping reduce our dependence on fossil fuels. Rather than sending power to an individual home, the power goes to the wider community. The renewable attributes (“RECs”) of this electricity are sold by Clearway to keep the cost of subscriptions affordable. Next, in return for supporting renewable power, subscribers receive solar bill credits, (or “Net Metering Credits”), for the solar generation in that month. The solar bill credits help reduce utility charges. Lastly, customers are charged by Clearway for the cost of the solar bill credits according to the rate specified on their Clearway Customer Agreement. The program is designed to help customers save on power over time.

    Clearway subscription offers vary between regions.

  • New Community Solar subscription benefits include ease of access to supporting renewable power (no rooftop installations), environmental benefits, and energy savings.* Community Solar offers a convenient and practical way to support locally produced, renewable power generation without solar panel installation on a residential or business property. Because Clearway Community Solar builds and maintains the solar farms, rooftops are taken out of the equation. There is additionally no home inspection requirement and no ongoing subscriber maintenance. There are no upfront costs, enrollment fees, or maintenance fees with Clearway Community Solar subscriptions. When customers go solar with a Community Solar subscription, they subscribe to a local solar farm that sends its output of renewable solar energy to the power grid, helping reduce our dependence on fossil fuels. The environmental benefits of Community Solar subscriptions contribute to a shift to a clean energy future and help mitigate the impact of climate change. And, based on a customer’s energy usage and the solar farm’s output, subscriber agreements are designed for savings on electricity costs. Plus, the construction and maintenance of local solar farms provides new local jobs for communities.

    *Clearway subscription offers vary between regions and savings benefits may vary.

  • While both programs have meaningful environmental impact, the most significant difference between rooftop solar and Community Solar is that with Community Solar, solar panels are not installed on a subscriber’s property and the power is not sent directly to a customer’s home. Instead, customers subscribe to an offsite solar farm — rather than solar energy being generated by and for one property, the output from Community Solar farms goes directly to the power grid, sending renewable energy to the wider community. Key differentiators include convenience and upfront costs. Rooftop solar requirements include adequate roof space and access to sunlight, along with upfront permitting and installation fees that can become costly. Once a rooftop solar system is installed and activated, a homeowner is responsible for the maintenance of the panels, if they own the panels. By contrast, with Community Solar there is no associated costs to sign up and no maintenance fees. Home visits are not required. Both solar options, rooftop solar and Community Solar, include long-term contracts.

  • Clearway Community Solar is a developer and operator of local solar farms that manages customer subscriptions to the solar farms. Clearway Community Solar is the largest Community Solar provider in the United States, with over 20,000 residential and small business customers, and over 100 municipal and commercial subscribers. Clearway Community Solar is a division of Clearway Energy Group, one of the largest clean energy companies in the nation.

  • Clearway Community Solar is not a utility company, nor does Clearway Community Solar replace a utility company or utility charges. Clearway Community Solar customers will continue to receive a bill from their utility company; utility charges are reduced by the solar bill credits. Customers are responsible for any remaining balance to their utility bill. Clearway customers are invoiced separately by Clearway for their Community Solar charges, or the cost of their solar bill credits, at the rate determined by the customer’s Clearway Customer Agreement.

  • Clearway Community Solar is not a Retail Electric Supplier or Alternative Retail Electric Supplier (ARES). Clearway Community Solar does not provide energy supply to a customer’s property. The solar power generated by Community Solar farms is sent to the local power grids, rather than directly to a customer’s property, replacing polluted energy sources on the grid with 100% renewable power from a solar farm. Customer’s receive solar bill credits for the solar power generated by their subscribed allocation of a solar farm. These solar bill credits help reduce utility charges in return for the support of renewable power generation, but the solar power itself does not go to a customer’s property and the solar farm output does not replace a customer’s energy supply.

  • No, Clearway Community Solar customers do not receive Renewable Energy Credits (RECs) as a result of their Clearway subscription. The RECs are sold by Clearway to third parties, such as local utilities, to ensure states reach their renewable energy goals required by state mandates and to keep the cost of subscriptions affordable. Customers instead receive solar bill credits for the solar power generated by their subscribed allocation of a solar farm. These solar bill credits help reduce utility charges.

  • Clearway Community Solar currently offers Community Solar subscriptions in Massachusetts, Minnesota, Illinois, and New York (Hudson Valley) and additionally provides service to Colorado customers. To find out if a home or business is in our serviceable footprint, you can contact one of our Energy Consultants at 1.866.520.3833 or communitysolarsales@clearwayenergy.com. If you live outside of the above service area, you can join our waitlist here.

  • Yes, active Clearway customers can refer their friends and family to Clearway’s program in return for a reward. When a new customer enrolls through Clearway’s referral program, both the new customer and the referring customer will receive a reward, in the form of an Amazon promo code or bill credit. To refer a friend or family member, email communitysolarsales@clearwayenergy.com. See our current referral offer and full program terms and conditions here..

  • No, the solar power generated by a subscriber’s Community Solar farm allocation does not go directly to a home or business or directly contribute to a home or business’ energy supply. Instead, the solar power generated by a Community Solar farm goes to the power grid, replacing polluted energy with renewable energy and sending that energy out to the local community. Even though the solar energy does not directly supply a home or business’s electricity, Community Solar subscribers receive solar bill credits, or Net Metering Credits, for the energy generated by the allocation of the farm. These solar bill credits help reduce or offset utility charges.

  • Yes, Clearway Community Solar can help you reduce your energy charges. When you subscribe, the solar power generated goes directly to the power grid. In return for your subscription and support of local renewable power, you receive solar bill credits applied to your utility bill. These credits help reduce your monthly utility charges. Clearway is paid separately for the cost of the solar bill credits, at a rate designed to help you save.

  • Community Solar offers a way for your home or business to support local renewable solar power without installing any panels on your property. In return for your subscription, the solar bill credits you receive reduce your utility charges. Benefits of joining a Community Solar farm include no panel installation, no enrollment costs, no green energy premium charges, no retail electric gimmick rates, and reduced utility charges thanks to the solar bill credits. Finding ways to support renewable energy and reducing dependence on fossil fuels is of growing importance as communities combat climate change.

  • The development of Community Solar farms is financed by lenders. The Community Solar model for making money, and paying back investors, includes subscriptions, Renewable Energy Credits (RECs), and tax incentives. Subscribers to Community Solar farms receive solar bill credits applied to their utility bill in return for their support of local renewable power. They pay Clearway for the cost of these solar bill credits at a rate designed to help customers save after paying their utility bill (reduced by the solar bill credits) and Clearway bill. In some states, renewable energy mandates require that a certain amount of power come from renewable energy resources. The utilities will purchase the Renewable Energy Credits (RECs) from the Community Solar company to ensure that the utility is meeting the renewable energy requirement. Investors also receive tax benefits for their solar investment.

Two white trees with a cloud icon
Environmental Impact

  • Renewable power, or renewable energy, is energy produced from naturally regenerating sources. Examples include solar power, wind power, hydro power, and geothermal power. Supporting renewable energy sources like Community Solar helps supply the power grid with clean energy, rather than fossil fuels, and helps reduce the impact of greenhouse gases.

  • Solar power is energy generated by sunlight. The sun is a renewable energy source. Sunlight is converted to energy by solar cells on solar panels, through the photovoltaic effect. The energy captured by solar panels may deliver energy to an individual home or business in the event rooftop panels are installed, or directly to the power grid via a solar farm, as is the case with Community Solar.

  • Solar energy production adds renewable energy to the electric grid. Renewable energy currently makes up 17% of energy generation in the United States. Meanwhile, nearly 63% of energy comes from fossil fuels. With Community Solar, customers can help be part of a shift to increase the use of renewable energy sources. In just the first year as a Clearway Community Solar customer, our subscribers support the environmental impact of planting 7.9 acres of forest in the U.S., switching 225 regular lightbulbs to LEDs, and offsetting the greenhouse gas emissions equivalent to a car driving over 16,000 miles.* That is the same as driving from San Francisco to New York, over 5.5 times!

    *Calculations based on estimated 9030 kWh of solar production in Year One. For more information about this calculation visit the EPA Greenhouse Gas Equivalencies Calculator.

  • To date, Clearway Community Solar farms have generated over 800 million kWh* of solar power, a 100% renewable resource, to the power grid. The solar power generated goes directly to the power grid, which means that the grid is less reliant on polluted sources of energy from fossil fuels. This is the equivalent of taking 106,000 cars off the road for one year, or offsetting the electricity used by 84,000 homes.*

    *Clearway Community Solar farm power generation as of April 2021. Calculation based on the estimated 9030 kWh of solar production in year 1. For more information about this calculation visit the EPA Greenhouse Gas Equivalencies Calculator.

White icon of a sun
About the Community Solar Farms

  • Currently, Clearway Community Solar farms are located in Illinois, Massachusetts, Minnesota, and New York. Some farms are active, and some are in development. Clearway is continuing to expand our footprint in current markets and exploring new ones.

  • Clearway is the largest Community Solar provider in the United States. Clearway Community Solar’s portfolio includes over 55 active solar farms currently producing solar power, with over 50 solar farms in development across service regions. To date, our active solar farms have produced over 800 million kWh of solar power.*

    *Clearway Community Solar farm power generation as of April 2021.

  • The solar energy generated by the solar farms vary with the seasons and the degree of sunlight. More solar energy is generated during sunnier times of the year, however, the solar farms will continue to effectively generate renewable power during the winter season. With the potential for less sunlight in winter seasons, there may be lower solar production than other seasons. Clearway’s program is designed for the ebb and flow of solar production, along with fluctuations in a customer’s energy consumption, and the rate and pricing structures featured within the Clearway Customer Agreement factor in these variables to help ensure customer savings benefits.*

    *Clearway subscription offers vary between regions and savings benefits may vary.

  • Clearway Community Solar works with third-party developers and local construction teams and contractors to build the solar farms. An estimated 65-150+ local jobs are created during the construction phase of a Community Solar farm. Our professional, dedicated teams are highly trained, industry experts. We use industrial grade panels that are fully tested prior to installation. Our teams additionally handle all inspections and interconnection to the power grid in collaboration with local utilities.

  • Clearway Community Solar is responsible for year-round maintenance of the solar farms.

  • No, there is no maintenance fee in the Clearway Community Solar Customer Agreement for any region.

  • Clearway Community Solar uses industrial-grade solar panels that are thoroughly tested for performance and weather endurance. Although there is normal, expected degradation over the years, the panels are engineered to last over 20 years before needing replacement.

  • First, Clearway Community Solar teams carefully select appropriate sites and land to build solar farms, ensuring adequate amounts of sunlight and meeting all permitting requirements and regulations. Next, the construction phase begins, which can take up to six months. Once construction is complete, Clearway Community Solar works with the utility to connect the farm to the power grid — this phase is called interconnection. Finally, the farm is inspected by the utility and, once deemed operational, it is activated and begins generating power. The solar farms fill up quickly and customers are encouraged to complete their enrollment to ensure placement on the earliest available project. Customers are not billed by Clearway until a solar farm is actively producing power and solar bill credits are generated.

  • No, at this time Clearway does not allow visitors to the solar farms as many are located on private property. Clearway will share information about each solar farm, including the town in which it is located and number of panels, as well as farm photos and videos.

White icon of a hand holding a dollar sign in a circle
Clearway Rate Structures & Savings

  • Clearway’s rate structure is based on the cost of solar bill credits designated by a customer’s Clearway Customer Agreement and may include a savings guarantee.* When customers subscribe to a Clearway Community Solar farm, they support renewable power for their community. The output of the solar farm is sent to the local power grid, helping offset polluted power from fossil fuels. In return for supporting solar energy, customers receive solar bill credits that reduce utility charges. Clearway bills customers for the cost of the solar bill credits at a rate designed to help customers save. The rate of the solar bill credits is designated within the Clearway Customer Agreement.

    In summary:

    1. A customer receives solar bill credits on their utility bill.
    2. A customer pays lower utility charges, thanks to the solar bill credits.
    3. Most customers pay Clearway separately for the cost of the solar bill credits (may vary by region and product).
    4. The cost of the solar bill credits is outlined within the Clearway Customer Agreement and may include a savings guarantee.*

    *Clearway subscription offers vary between regions and savings benefits may vary.

    Existing customers can review their Customer Agreement on the Clearway CustomerPortal, or can get further details including a savings summary by contacting Clearway support at customersupport@clearwayenergy.com.

    New customers interested in learning about Clearway’s current savings offers can visit the online savings calculator, schedule a phone consultation, or contact an energy consultant at 1.866.520.0748.

  • Solar bill credits are the credits Clearway Community Solar subscribers receive for the solar energy generated by their allocation of their assigned Community Solar farm. These credits are sometimes called “Net Metering Credits.” The solar bill credits reduce utility charges. In certain instances, the solar bill credits may be applied directly to the Clearway invoice. A customer’s utility is responsible for the meter reading of solar farms and subsequent allocation and application of solar bill credits for each customer. The amount of credits a customer receives may vary with the seasonal output of the solar farm, while the impact of the solar bill credits on utility charges may vary based on a customer’s energy consumption. Clearway Community Solar customers are able to track monthly solar production and the monthly solar bill credits within their online Customer Portal. Customers may receive periodic savings summaries from Clearway that details solar bill credits received.

  • Just like your home’s energy usage varies, the output of our solar farms will vary based on the degree of sunlight. More solar energy is generated during sunnier times of the year. Your allocation of the solar farm is determined by your historical energy usage so that you are not over or undersubscribed, and in the best position to positively impact your energy costs over time. Our program is designed for the ebb and flow of the farm’s production, and fluctuations in your household’s energy consumption.

  • While it is possible that a customer’s applied solar bill credits could offset their entire utility charges during a billing cycle, the solar bill credits applied from month-to-month may vary based on the amount of solar energy generated by a customer’s allocation of the farm, as well as the customer’s energy consumption.

  • During our enrollment process, you will be asked to provide a past utility bill. This allows us to evaluate your historical energy usage and rate. Your information is confidential and secure. Take a look at how pricing works for our Community Solar program.

  • The application of the solar bill credits on a utility bill varies by market and state regulated program rules. Solar bill credits will not impact utility fees or taxes in any market. Solar bill credits may be applied to utility supply charges or may be applied to both utility supply and delivery charges, depending on your region.

  • Existing customers may request a savings summary by emailing customersupport@clearwayenergy.com. Savings summaries will also be emailed periodically by Clearway.

White icon of a bill with a dollar sign
Clearway Billing

  • In most regions, Clearway bills customers separately from their utility for their Community Solar subscription. Every month, a customer receives solar bill credits that reduce their utility charges. Customers are charged by Clearway for the cost of the solar bill credits at the rate structure featured in the Clearway Customer Agreement. The rate structures may vary by region, solar farm assignment, and other factors including the time of enrollment. In most regions, customers receive a separate invoice from Clearway. Customers are separately responsible for any balance owed to their utility.

  • Customers will not receive a bill from Clearway Community Solar until the solar farm is activated and solar bill credits are allocated to utility accounts. Clearway does not charge during the development, construction, interconnection, or inspection processes, however, a customer’s Clearway Community Solar subscription and allocation to the solar farm is secured by the Clearway Customer Agreement. Customers are billed for the first full month of production upon the farm’s first meter read, and the billing typically begins 30-60 days after the first meter read. Customers are notified by mail and email when a solar farm is activated and when they will receive their first bill.

  • A Clearway bill, also referred to as a monthly solar statement, includes the previous invoice amount, monthly charges and credits, and the total bill amount. Follow this link to see an example residential bill.

  • Customers will receive their first solar bill credits when the solar farm is placed in service following the first meter read by the utility. The utility is responsible for the allocation and application of solar bill credits for each customer. The first meter read will typically occur 1-2 months following the solar farm’s activation.

  • Yes, in most regions, Community Solar customers will still receive their utility bill and are responsible for paying any outstanding balance after the application of the solar bill credits. Customers will continue to be billed separately for a property’s electricity use by the local utility, who is responsible for energy delivery charges and any fees and taxes, and may also serve as the energy supplier. Clearway Community Solar is not an energy supplier and will bill customers separately for the cost of the solar bill credits at the rate structure specified in the Clearway Customer Agreement. Learn more about how utility bills get set.

  • Yes, Clearway offers a secure and convenient AutoPay option. Customers may enroll in AutoPay online within the Clearway Customer portal, submit an AutoPay form over email or mail, and billing Clearway customers may also enroll in AutoPay over the phone.

    Enroll Online

    Enroll in AutoPay online through Clearway’s secure Customer Portal. Go to www.my-clearway.com, then login to your account and select the “Billing Information” Your Portal Username can be found on your portal invitation email or any of your Clearway communications. If you forgot your password, simply click the “Forgot Password” link and a reset email will be sent to the email address connected to your account.

    Enroll with Email Submission

    To set up AutoPay with bank draft, you can download and complete the AutoPay Enrollment Form at www.clearwaycommunitysolar.com/securepay and email it to solarautopay@clearwayenergy.com.

    Enroll by Mail

    To set up AutoPay with bank draft, you can download and complete the AutoPay Enrollment Form at www.clearwaycommunitysolar.com/securepay and mail it to Attn: Remittance Processing P.O. Box 3528, Houston, TX 77253.

    Enroll by Phone, customers on active solar farms only

    You can enroll in Autopay by calling our Customer Support team at 1-855-712-7508 from Monday through Friday, 8am – 8pm CST.

  • Yes, Clearway offers paperless billing options and encourages paperless billing in alignment with our environmental mission. Customers may sign up for paperless billing online in the Clearway Customer Portal or by contacting Customer Support.

    Enroll Online

    Enroll in paperless billing online through Clearway’s secure Customer Portal. Go to www.my-clearway.com, then login to your account and select the “Billing Information” tab and go to the Statements section. Your Portal Username can be found on your portal invitation email or any of your Clearway communications. If you forgot your password, simply click the “Forgot Password” link and a reset email will be sent to the email address connected to your account.

    Enroll with Email Submission

    Simply email our support team at customersupport@clearwayenergy.com to let them know you want to switch to Paperless billing.

    Enroll By Phone

    You can enroll in Paperless billing by calling our Customer Support team at 1-855-712-7508 from Monday through Friday, 8am – 8pm CST.

  • Account updates, including contact information like phone number and email address, and payment methods may be updated online through Clearway’s Customer Portal. Go to www.my-clearway.com, then login to your account and select the “Billing Information” Your Portal Username can be found on your portal invitation email or any of your Clearway communications. If you forgot your password, simply click the “Forgot Password” link and a reset email will be sent to the email address connected to your account. Or customers may contact Clearway at Customersupport@clearwayenergy.com or 1-855-712-7508.

  • We make it easy to pay your Clearway Community Solar bill by offering several payment options.

    Online

    Once your farm is operational, you can pay your bill online through our secure Customer Portal. Go to www.my-clearway.com, then login to your account and select the “Pay Your Bill” tab.

    Not registered yet? Go to www.my-clearway.com, and select the “Register Now.” Make sure you have your Community Solar Agreement ID and Utility Account number handy.

    By Phone

    You can also submit payment by calling our Customer Support team at 1-855-712-7508 from Monday through Friday, 8am – 8pm CST.

  • We accept most major credit cards and debit cards including Visa and MasterCard. We do not accept American Express at this time. You can also make a payment using your bank account (ACH). We also accept checks or money orders through the mail.

  • If a customer submits their Clearway payment by check or money order, the payment will be processed and reflected on the Online Customer portal. Clearway encourages all customers to submit payment online through the Clearway Customer Portal at www.my-clearway.com or enroll in AutoPay for secure, on-time payments.

  • For most customers, solar bill credits are applied directly to utility bills each month. The location of the solar bill credits on a utility bill may vary by region and utility. To see where solar bill credits are applied to a utility bill, please locate your state and utility below to see an example.

    New York

    Massachusetts

    Minnesota

White icon of two papers for enrollment
Enrolling with Clearway

  • Clearway’s enrollment process is simple and straightforward. No home audits are required. Customers complete the Clearway Customer Agreement, which includes all program terms and conditions and the program rate structure. Customers must also provide Clearway with a recent utility bill. This is used to evaluate a customer’s energy consumption to determine a solar farm subscription size and verify the account with the utility to ensure the allocation and application of solar bill credits. Finally, customers may be required to complete a Welcome Call verification to ensure understanding of all program terms and conditions.

    Enroll Online

    Customers can enroll online and complete all steps using Clearway’s Online Enrollment Portal.

    Schedule a Free Phone Consultation

    Pick the best time to speak to one of our energy consultants over the phone to learn more about the program using our simple scheduling tool.

    Enroll Over the Phone

    Customers can contact an energy consultant Mon – Sat, 10am – 6pm at 1.866.520.3833 to enroll. Please have a recent utility bill handy.

    Request More Information

    To learn more and to hear from one of our energy consultants, customers may submit their contact information here.

  • Qualifying customers for Clearway’s Community Solar program must have an active utility account within our service territory, a minimum energy usage, and have a qualifying utility serving as the electricity provider. Customers must additionally complete all program enrollment requirements and pass a soft credit check, which will not impact credit scores. A Clearway energy consultant can help customers determine if they qualify. To contact an energy consultant, submit a request online or call 1.866.520.0969.

  • In some markets, Clearway may require a soft credit check for all new customers. A soft credit check will not impact a customer’s credit score.

  • No, customers do not have to own a home to join Clearway’s program. Clearway’s Community Solar program is available to renters and homeowners alike, as well as small businesses, municipalities, schools, and more.

  • Clearway requires a customer’s utility bill to enroll in our Community Solar program in order to assign the customer to the appropriate allocation size of a solar farm based on the historical consumption that is featured on a utility bill. Upon receiving the customer’s historical energy consumption details from the utility bill, Clearway is able to best establish that the customer is subscribed to the appropriate number of panels to render savings for their account. Additionally, a utility bill is required to verify a customer’s utility account and account number, in order to facilitate the application of solar bill credits with a customer’s utility. Utilities are responsible for the meter readings of solar production and the application of solar bill credits for a customer. The authentication between a Community Solar subscription and a customer’s utility starts with a utility bill and the accompanying utility account number.

    Customer information including utility account information and a utility bill is confidential and secure. Clearway will never have access to a customer’s utility account.

  • Clearway’s Customer Agreements feature a term length that varies by region, with a 20-year minimum. While Clearway Customer Agreements may vary by region and date of execution, various conveniences clauses are included for customers in the event of moves, life events, and cancellations. Offer varies by region and enrollment date.

  • Clearway’s Customer Agreements vary by term length, with a minimum term length of 20-years. The long-term commitment helps ensure the most optimal rate structure for customers to help them save. Clearway Customer Agreements may vary by region and date of execution and include various conveniences language for customers. Some Customer Agreements may feature the ability to cancel anytime with notice. Offer varies by region and enrollment date.

  • After a customer signs and submits their Clearway Customer Agreement, the contract will be reviewed for enrollment eligibility, then emailed to the customer at the email address provided on their account. Customers will receive a series of onboarding emails and a complete Welcome Kit to their address on file. Customers will also receive periodic email communications with updates on the development and assignment of solar farms, and ultimately notice of activation. Customers can monitor solar farm development using Clearway’s online Customer Portal. Once the solar farms are activated, customers may use the Customer Portal to pay bills online, monitor the solar credits generated, and track the environmental impact of the program.

  • Customers may cancel their Clearway Customer Agreement, without any penalty or obligation, by submitting the Notice of Cancellation (included with their Clearway Customer Agreement) to Clearway at any time prior to midnight of the third (3rd) business day after the signing the Customer Agreement. Additionally, customers may cancel their Customer Agreement by providing notice to Clearway during the cancellation notice periods featured in Customer Agreement. If a customer chooses to cancel their Customer Agreement after a solar farm is placed in service, they have the ability to cancel according to the terms of their Customer Agreement, which may include a notice period, cancellation fee, and other steps.

  • If a Clearway customer moves within Clearway’s serviceable territory, the Customer Agreement can move with the Customer. To facilitate a move with Clearway, customers must provide the utility bill for the new property as well as a final utility bill for the former property. Customers moving outside of Clearway’s serviceable regions must follow the terms outlined by their Customer Agreement, including notice periods, final bill requirements, and any cancellation fees, if applicable. Contact Clearway’s customer support team for assistance with your move.

  • In addition to the cancellation terms above, you may cancel your agreement if an eligible replacement customer agrees to assume your agreement for your allocation amount. Clearway Community Solar may find an eligible replacement customer for you for a fee.  You’ll still be responsible for monthly payments to Clearway Community Solar until the utility transfer is complete. Once a customer is identified, customer transfers may take 2-6 months to process.

Still have questions?

Contact our friendly customer support agents at 1-855-712-7508

Additional Resources

Schedule an Appointment

Interested in solar?

Schedule a time to talk to a solar consultant now!