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How Clearway Billing Works

Supporting solar is easy, and reducing your energy costs can be, too.

Ready to learn more about Community Solar? Our solar specialists can walk you through the program pricing structure and billing process. Request Information

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Our Billing Process

Once construction is completed on your assigned Clearway Community Solar farm, the farm will then be placed in service. Solar generation will begin, and you'll start to receive solar bill credits. That's when Clearway billing begins. You will continue to receive your standard utility bill for your energy supply. It will start to include the solar bill credits, which will reduce your charges. If there is a balance after the solar bill credits are applied, you are still responsible for paying that balance directly to your utility. A separate bill will come from Clearway Community Solar for your solar farm subscription and the cost of the solar bill credits at your contracted rate.

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Same bill as usual from your utility, but now your monthly solar credits are applied. (May vary by region).

Clearway Community Solar bill for your monthly subscription fee. AutoPay option available.

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Clearway Bill Pay

Make sure to enroll in AutoPay and paperless billing, see your solar bill credits, and manage your Clearway account with Clearway Bill Pay.

Clearway Bill Pay

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AutoPay and Paperless

You will receive a separate bill from Clearway Community Solar for your monthly subscription fee. We offer AutoPay options and paperless billing for your convenience. With AutoPay you'll save time and enjoy the convenience of knowing your bill is paid automatically, securely, and on time. Sign up is easy in your online customer portal.

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How Do Utility Bills Get Set?

Electricity bills can be difficult to read and frustrating to understand. Learn how utility bills are set and why electricity rates fluctuate by the minute.

Frequently Asked Questions

To learn more about how your customer billing works, visit our online library of Frequently Asked Questions.

FAQs

How does Clearway billing work?
In most regions, Clearway bills customers separately from their utility for their Community Solar subscription. Every month, a customer receives solar bill credits that reduce their utility charges. Customers are charged by Clearway for the cost of the solar bill credits at the rate structure featured in the Clearway Customer Agreement. The rate structures may vary by region, solar farm assignment, and other factors including the time of enrollment. In most regions, customers receive a separate invoice from Clearway. Customers are separately responsible for any balance owed to their utility.
When does Clearway billing start?
Customers will not receive a bill from Clearway Community Solar until the solar farm is activated and solar bill credits are allocated to utility accounts. Clearway does not charge during the development, construction, interconnection, or inspection processes, however, a customer’s Clearway Community Solar subscription and allocation to the solar farm is secured by the Clearway Customer Agreement. Customers are billed for the first full month of production upon the farm’s first meter read, and the billing typically begins 30-60 days after the first meter read. Customers are notified by mail and email when a solar farm is activated and when they will receive their first bill.
What does a Clearway bill look like?
A Clearway bill, also referred to as a monthly solar statement, includes the previous invoice amount, monthly charges and credits, and the total bill amount. Follow this link to see an example residential bill.
When will customers receive their first solar bill credits?
Customers will receive their first solar bill credits when the solar farm is placed in service following the first meter read by the utility. The utility is responsible for the allocation and application of solar bill credits for each customer. The first meter read will typically occur 1-2 months following the solar farm’s activation.
Do Community Solar customers still pay a utility bill?
Yes, in most regions, Community Solar customers will still receive their utility bill and are responsible for paying any outstanding balance after the application of the solar bill credits. Customers will continue to be billed separately for a property’s electricity use by the local utility, who is responsible for energy delivery charges and any fees and taxes, and may also serve as the energy supplier. Clearway Community Solar is not an energy supplier and will bill customers separately for the cost of the solar bill credits at the rate structure specified in the Clearway Customer Agreement. Learn more about how utility bills get set.
Does Clearway offer AutoPay?
Yes, Clearway offers a secure and convenient AutoPay option. Customers may enroll in AutoPay online within the Clearway Customer portal, submit an AutoPay form over email or mail, and billing Clearway customers may also enroll in AutoPay over the phone.
Enroll Online
Enroll in AutoPay online through Clearway’s secure Customer Portal. Go to www.my-clearway.com, then login to your account and select the “Billing Information” Your Portal Username can be found on your portal invitation email or any of your Clearway communications. If you forgot your password, simply click the “Forgot Password” link and a reset email will be sent to the email address connected to your account.
Enroll with Email Submission
To set up AutoPay with bank draft, you can download and complete the AutoPay Enrollment Form at www.clearwaycommunitysolar.com/securepay and email it to solarautopay@clearwayenergy.com.
Enroll by Mail
To set up AutoPay with bank draft, you can download and complete the AutoPay Enrollment Form at www.clearwaycommunitysolar.com/securepay and mail it to Attn: Remittance Processing P.O. Box 3528, Houston, TX 77253.
Enroll by Phone, customers on active solar farms only
You can enroll in Autopay by calling our Customer Support team at 1-855-712-7508 from Monday through Friday, 8am – 8pm CST.
Does Clearway offer paperless billing?
Yes, Clearway offers paperless billing options and encourages paperless billing in alignment with our environmental mission. Customers may sign up for paperless billing online in the Clearway Customer Portal or by contacting Customer Support.
Enroll Online
Enroll in paperless billing online through Clearway’s secure Customer Portal. Go to www.my-clearway.com, then login to your account and select the “Billing Information” tab and go to the Statements section. Your Portal Username can be found on your portal invitation email or any of your Clearway communications. If you forgot your password, simply click the “Forgot Password” link and a reset email will be sent to the email address connected to your account.
Enroll with Email Submission
Simply email our support team at customersupport@clearwayenergy.com to let them know you want to switch to Paperless billing.
Enroll By Phone
You can enroll in Paperless billing by calling our Customer Support team at 1-855-712-7508 from Monday through Friday, 8am – 8pm CST.
How do customers update their contact information or payment methods?
Account updates, including contact information like phone number and email address, and payment methods may be updated online through Clearway’s Customer Portal. Go to www.my-clearway.com, then login to your account and select the “Billing Information” Your Portal Username can be found on your portal invitation email or any of your Clearway communications. If you forgot your password, simply click the “Forgot Password” link and a reset email will be sent to the email address connected to your account. Or customers may contact Clearway at Customersupport@clearwayenergy.com or 1-855-712-7508.

Additional Resources

FAQs

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Community Solar 101

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Solar Glossary

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Bright Ideas Blog

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